Customer service

Our previous systems simply weren’t designed for the scale and turnover of our operations. Staff were frustrated, customers were frustrated, and we we...

Our previous systems simply weren’t designed for the scale and turnover of our operations. Staff were frustrated, customers were frustrated, and we were spending huge amounts of time patching problems instead of serving people. With Elite Dynamics, we have found a solution provider that understands our business model and with EliteMarinas, we have found a solution that efficiently support each departments business processes. It integrates seamlessly with Microsoft Business Central, it will save us an estimated $140,000  to $180,000 a year in staff time and efficiencies and gives us the tools to deliver the kind of customer experience our community expects. For me, the real win is that it will bring all sides of the Port together – commercial, recreational, and international – into one cohesive system.

For us, moving to EliteMarinas was not just about choosing a new system. It was about reducing risk, removing duplicated data handling and creating a ...

For us, moving to EliteMarinas was not just about choosing a new system. It was about reducing risk, removing duplicated data handling and creating a more connected foundation for the future of ABC Leisure. The Elite team took the time to understand our requirements and demonstrate how the platform could support the way our business works across multiple locations. Backed by Microsoft, EliteMarinas gives us confidence in the security, stability and long-term development of the platform. The value is in reducing manual workarounds, improving how information is managed and creating more capacity across the business as we continue to grow and expand.

We chose EliteMarinas because it offers the integration, automation, and scalability we need to take Ayia Napa Marina to the next level. The solution ...

We chose EliteMarinas because it offers the integration, automation, and scalability we need to take Ayia Napa Marina to the next level. The solution aligns perfectly with our vision for operational efficiency and exceptional customer experience. We’re excited to begin implementation and confident this partnership will support our growth ambitions.

We’re thrilled to have EliteMarinas up and running across our operation. The project has been a great experience, and the system already feels like a ...

We’re thrilled to have EliteMarinas up and running across our operation. The project has been a great experience, and the system already feels like a natural fit. We’re looking forward to the improvements it will bring for our guests and the added confidence it gives our team.

We operate a nationwide boat sales service, so we needed a platform that could support our current operations as well as our future growth plans. Elit...

We operate a nationwide boat sales service, so we needed a platform that could support our current operations as well as our future growth plans. EliteBrokers provides a full brokerage system that allows us to bring everything together in one place - boat listings, leads, sales contracts, and customer communications. The platform has also enabled integration with RightBoat, meaning our listings are now updated automatically - saving time, reducing admin, and ensuring accuracy across all of our listings. We also benefit from integrated email marketing with Touchdown, more efficient contract handling through DocuSign, and built-in Teams calling. EliteBrokers gives our management team the visibility needed for better reporting, while our sales teams can easily manage leads from initial enquiry through to boat completions. The support from Elite Dynamics has been excellent; they worked closely with us to shape the platform around our day-to-day operations. For any brokerage looking to modernise and take control of their sales operation, EliteBrokers is a smart move.

EliteMarinas gives us the opportunity to bring together everything from lead and sales management, to bookings, financial controls and on-site operati...

EliteMarinas gives us the opportunity to bring together everything from lead and sales management, to bookings, financial controls and on-site operations. We're particularly excited about the ability to streamline end-of-month reporting, reducing human error across our financial processes and deliver a more efficient experience for both our team and our customers. We've also taken My Elite, which will give us a modern, branded way to connect directly with our customers across our sites, offering self-serve functionality and real-time updates that will further enhance the guest experience.

Coastal & Inland Marinas is a niche within the hospitality and tourism industry. Businesses in this sector have very unique and complex needs, so work...

Coastal & Inland Marinas is a niche within the hospitality and tourism industry. Businesses in this sector have very unique and complex needs, so working with technology in this space requires a real expertise. Elite Dynamics has been super inspiring, driving digital transformation to our customers in this sector. Helping business digitise and leverage the latest innovations in technology to streamline their operations and adapt to new ways of working. At Microsoft, we deeply value our strong partnership with Elite Dynamics. They provide multiple integrations and tailored platforms specifically for customers in this area. Their suite combines Microsoft solutions like Microsoft Dynamics 365 Business Central, Customer Engagement, and the Microsoft Power Platform with their expertise, making it incredibly compelling for Marina owners and operators to drive that innovation and growth using these technologies with Elite Dynamics.

Partnering with Elite Dynamics significantly expands our portfolio, enabling us to offer specialised, comprehensive solutions designed specifically fo...

Partnering with Elite Dynamics significantly expands our portfolio, enabling us to offer specialised, comprehensive solutions designed specifically for the unique needs of park and marina operators.