Module overview
Offer real-time visibility and better service without the admin burden. The Customer Portal gives boat builders and their customers a shared space to track aftersales tickets, raise new requests, and view live build or service updates. Service teams can access and update tickets on-site, reducing response times and keeping communication clear — all while cutting down on internal admin.
Features and benefits of
Customer portal
Give brokers and boat owners full visibility of their aftersales tickets, with real-time access from any device.
Customers can log new requests at any time and monitor progress without the need to call or email.
View ticket status, progress notes, and responses from the aftersales team in real time for quicker actions.
Aftersales teams can view, update, and close tickets on-site, reducing turnaround times and improving communication.
Automate ticket updates, status changes, and customer communications to reduce manual work and ensure accuracy.
Tools and functions available
- 24/7 customer access.
- Self-service ticketing system.
- Real-time status and progress updates.
- File and image uploads for service requests.
- Mobile-optimised interface for easy access.
- Live service team comments and updates.
- Direct messaging functionality with aftersales teams.
- Portal-based aftersales tracking.
- Integrated ticket prioritisation and SLA management.
- Automated notifications and acknowledgements.
Overview of our boat and yacht builder software
Get a quick overview of our boat and yacht builder software solutions and discover how Elite Dynamics can streamline your operations.
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